The bed arrived beautifully packaged and with really quick delivery, first impressions were great. The quality is immediately obvious: sturdy, well-made, and genuinely lovely.
My only query was sizing - I’d bought a large (future-proofing for a growing pup!) but it was just slightly too big for our crate. I messaged to ask about an exchange, and within seconds the owner called me directly. He was warm, genuinely helpful, and completely unpressured - walked me through the thirty-day guarantee, explained that the inner cushion removes and fits the crate perfectly while the outer bed stays alongside it, and made it clear a free return was always on the table if I still wanted it.
That kind of customer service is rare. He clearly believes in what he makes - and having now used it, I understand why. Otto chooses his bed over the sofa (a genuine victory), settles so much faster when he’s in the office with me, and the cushion fits the crate like it was made for it.
We kept the bed. Absolutely no regrets. Highly, highly recommend - both the product and the people behind it. 🐾