First time shopping with this company but so glad I did. I've been looking for a supportive, comfortable bed for my 10year old basett hound for ages but the prices were way out of my budget or they had got terrible reviews. Although the company I always used to get his beds from are very good they're just not quite padded enough now as he's got joint problems/arthritis. Ordered the large size as the external dimensions are the same as his usual beds but the internal size is smaller so I didn't think it would be large enough, (I couldn't see any internal sizes on the website) As soon as I opened the package I could tell the quality of the bed, the edges are quite firm and the base is really thickly padded, the bed is well made and it looks lovely. Dombey was hesitant to go on it at first as it's so padded/squishy and he struggled to stand/ walk around on it but he's getting used to it and seems to like it, he manages to get up from it much better than his old beds which is what I wanted. No idea yet how the covers will wash. I made a mistake with my order so contacted customer service and they were brilliant. Only grumble is the delivery company left the parcel outside in the rain although I was at home. 5 star for both the company and the bed.